The main objective of this study is to assess the state of access to, and exercise of the existing institutional accountability system by the marginalised people in receiving various public services.
Specific objectives are -
✓ To review the extent of inclusion of the marginalised population in the existing accountability system while taking services from different public institutions;
✓ To analyse the effectiveness of the existing accountability systems in public services through the experience of the marginalised groups;
✓ To make recommendations based on the results to ensure accountability of service providers.
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